Shipping policy

Thank you for shopping with Velocity. We are committed to delivering your order as quickly and reliably as possible.

PROCESSING TIME

All orders are processed within 1–3 business days (Monday to Friday, excluding South African public holidays). Orders placed over weekends or public holidays will be processed on the next business day.

DELIVERY TIMES

We deliver across South Africa. Estimated delivery times after dispatch:

• Major cities (Johannesburg, Cape Town, Durban, Pretoria): 7–11 business days

Please note that delivery times are estimates and may vary due to courier delays, public holidays, or unforeseen circumstances.

SHIPPING RATES

Shipping rates are calculated at checkout based on your delivery address and order size.

FREE SHIPPING

We offer free shipping on qualifying orders. The free shipping threshold will be displayed at checkout.

ORDER TRACKING

Once your order has been dispatched, you will receive a confirmation email with tracking information. You can use this to monitor your delivery status.

DELAYS & ISSUES

If your order has not arrived within the estimated timeframe, please contact us at velocity.systemx@gmail.com and we will investigate on your behalf.

INCORRECT ADDRESS

Velocity is not responsible for orders delivered to an incorrect address provided by the customer. Please ensure your shipping details are accurate before completing your order.